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Got a General Question? Then you’ll likely find an answer in our general frequently asked questions below. If you can’t find what you need, then also try our Sellers FAQs, Buyers FAQs, Landlords FAQs, Tenants FAQs or simply get in touch.

General FAQ’s

How does HomelinkOnline.com save their clients’ money?

As we operate from a central office in Bedford Town centre managing 22 franchisees covering the whole county of Bedfordshire for both Sales and Lettings; we don’t have expensive over-heads which means that we can offer you the lowest commission fees in the whole of Bedfordshire.

Homelink’s website is locally SEO optimized, what does this mean?

Knowing that 70% of people who are moving home move no more than 20 to 25 miles away as we do, which is why a truly local presence along with our highly search engine optimized (SEO) local website matters in attracting local sellers, buyers, landlords and renters alike. We work hard in implementing and maintaining innovative digital marketing campaigns via social media platforms by using the latest in video marketing techniques to drive targeted visitors to our properties for sale and rentals.

Do I have to be a computer/PC expert to use HomelinkOnline?

No, our website is very easy to use, and your Homelink agent will always be available to help if you have any trouble understanding or using our service. They’ll create your advert for you, so all you need to do is keep an eye out for emails which will alert you to review your advert before it goes live, and let you know when you receive any viewing appointments or offers.

What are your opening hours/times?

Your dedicated Homelink Agent is on hand to help whenever you need them. Our office hours are Monday to Friday 9.30m to 5.30pm & Saturday 10am to 4pm.  Email us or leave a message if we are closed and we will respond to your query as soon as possible. Contact page

How do I get in touch with Homelink?

We’d love to hear from you! Don’t hesitate to call us on 01234 320 040, send us a message through our Contact page, or email us at info@hlink.co.uk.

Where will my home or property be advertised?

Approximately 95% of potential buyers start looking for property via the internet. In addition to our highly optimized website, 90% of these potential buyers look at more than 1 property portal to find a home. That’s why we will advertise your property on all the major property portals including Zoopla, Primelocation, OnTheMarket and many more. However, the general public cannot sell or let their property directly with those sites – you must go through an estate agent. These websites generate around 320 million buyer and renter searches per month.

Are there any hidden fees with Homelink?

Absolutely not. We pride ourselves on being completely transparent. Take a look at our Sales Packages & Fees Page or Lettings Packages & Fees Page for a full breakdown of what’s included in your fixed fee.

Please note that cancellation fees may apply in certain circumstances where services have been provided by us and you later choose to cancel your agreement or where you are in breach of our agreement to sell or let your property.

My property is already on the market. Can I still use Homelink?

Yes, you can still use Homelink. You can choose to instruct us straight away and set the date for your marketing to start as the day your current agreement comes to an end. You could also instruct us as an additional agent, subject to the terms of your existing agency agreement.

What happens if I do not sell or let my property?

We give you control of when to pay for our Sales Packages and services by offering you different payment options. If you choose to our fixed fee, Pay Now or the Pay Later, then you pay for our services upfront and this is non-refundable in the unlikely event your home hasn’t sold. If you’ve selected our No Sale, No Fee, pay later package, then you don’t pay until your home has sold, subject to our terms and conditions.

Should your property be on the market longer than expected, we will help you review your options and conduct a full marketing review of your property every 28 days.

We look at everything such as all of your previous viewings and feedback, ways to boost your viewings and we will re-evaluate the local market including details of what is letting in the area. You will not be liable for any fees and you can view our Lettings Fees here.

Are my personal details secure, do you ever release my personal details or information?

Yes, we keep your details safe, secure and confidential at all times. We will never share your details with any potential buyers, renters, marketers or other bodies without your prior permission. We do however provide your name and contact number to the interested party when a viewing is arranged, just in case you need to communicate on the day, before the viewing takes place (unless you are selling/letting and have chosen for Homelink to take care of your viewings. In these instances, we provide the name and number of our Local Property Agent).

Which professional bodies are you affiliated with?

We are members of The Property Ombudsman redress scheme, and are also registered members of The National Approved Lettings Scheme (NALS), Tenancy Deposit Scheme (TDS), and the Safe Agent Scheme.

How long have you been trading for?

Homelink was founded in 1998 as a Partnership. In 2007 we became Homelink Property Services Ltd. We have now been trading for 20 years, have sold and let thousands of properties and have now expanded our focus throughout the county of Bedfordshire utilising the latest in technology to better serve our clients.

What are your Terms and Conditions if I agree to sell or let through you?

You can view our Selling Terms by clicking here and Letting Terms by clicking here. The agreements with Homelink you’ll find are fair and honest; it’s not all about us but more about how we are here to serve you.

Do I deal with just one person?

The team at Homelink are extremely helpful and whilst we all deal with different parts of the selling and letting process to make the service as efficient as possible, we can all generally assist with any enquiries you may have when you get in touch.

Does Homelink offer any promotions?

Yes! We occasionally run promotional offers through a few different marketing channels, both online and in print. Our promotional codes are only valid for a short period of time, so make sure you keep an eye out and choose Homelink to sell or let your property before they run out!

When do I enter my promotional code?

Either enter your promotional code when booking a valuation or when you’re at the checkout.

Can I use multiple promotions on one property?

No – you can only use one promotional code per instruction. If you’re selling multiple properties with Homelink, you can just use one promotional code and we’ll apply it to all the properties.

I forgot to use my promotional code – can I have a refund?

Sorry! We’re not able to give refunds for forgotten codes. 

What happens if I have technical problems?

If you have forgotten your password or if you are experiencing technical problems, please email our customer support team on support@hlink.co.uk

Where are we based?

Our office is based in Bedford see our Contact Page, but our main focus and operations are across the county of Bedfordshire with its 172 towns and settlements; as well as the whole of the UK.

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